We make every effort to ship your order as quickly as possible once we receive confirmation of your payment. If you place your order before 1 pm and we have got what you need in stock, we ship it same day. Orders from stock placed after 1 pm ship the following day. Orders after 1 pm on Friday are sent on Monday.
We offer free two-day delivery to mainland France and Belgium for orders of € 50 or more. For orders under € 50, this type of delivery costs € 4.95 to a "relais colis" or € 6.95 to other addresses. The delivery charge for other EU countries is € 14.95, regardless of the size of the order.
Customers in mainland France also have the option of an express delivery the next working day. This costs € 9.95 for a delivery to a "relais colis", or € 14.95 to other addresses. Express delivery companies often have trouble finding unfamiliar rural addresses, so if you absolutely must receive your order the following day then we recommend that you choose a nearby relais colis.
The delivery services we use are very reliable most of the time, but the standard delivery service can sometimes shut down on busy travel days, such as Fridays in February and August, when heavy goods vehicles are banned on some routes. When this happens, standard deliveries may be delayed by one business day - so orders placed on Thursday afternoon may not leave until Monday in the worst case.
Some parcel deliveries require a signature, so the shipper may leave a note in your letterbox if you're not at home. If this happens to you, please go and pick up the parcel promptly, or they might return it to us. Please let us know if you don't receive your purchases within a week of us sending it, whatever the reason. If we don't hear from you, we'll assume that it has arrived safely.
We hope that you will always be happy with your purchases from tubs.fr, but things do go wrong occasionally. If you're unhappy with an item for any reason at all, please send it straight back to us, in good condition and in its original packaging and we'll refund your money. The time limit for refunds is six months (but please don't wait until the last minute!).
If we have sent you an item that is defective, or that you didn't order, then we will also refund all the postage costs (in both directions). If the item is too big to send by post then please email us and we'll arrange for a courier to pick it up.
The address for returned goods is:
77 rue Arsène Poncet