Any new item purchased from Tubs Parts is covered by our one-year commercial warranty. If you make a purchase as an individual, and your delivery address is in mainland France, you are also protected by two types of legal guarantee. The duration of the legal warranties is two years, but these warranties apply only in cases defined by law, while the scope of the Tubs Parts warranty is broader.
If a problem crops up during the first year after your purchase, then it will be covered by the commercial warranty. During the second year, the commercial warranty will not apply but you may still be protected by the legal warranties.
We are not lawyers, but here is what we have been told about the legal warranties:
Guarantee of conformity
We must provide you with a product that is "fit for the usual use expected of a similar product", and that is consistent with the description on the website. This warranty is valid for 2 years from the date of purchase.
Guarantee against hidden defects
The items we provide to you must not have any defects at the time of sale, that make the item "unfit for its intended use". This warranty is valid for two years from the discovery of the defect, but it must be shown that the defect was present at the time of sale (although it may not have been visible at that time).
Our commercial warranty is much more generous. First of all, if an item is not suitable, or you do not like it, for whatever reason, please send it back to us in good condition during the first six months after purchase, and we will refund you. Then, if you notice a failure or problem, even a minor one, during the first year, please contact us. Depending on the circumstances, we may ask you to return the item at our expense to be repaired, or replace it, or refund your purchase. Please contact us before returning the item, as this allows us to cover the return shipping costs. In the case of fragile objects, such as pumps, we must also ensure that you have suitable packaging for the return.
There are some important conditions. The commercial warranty does not apply in the following cases:
- Electronic equipment that has burned due to a wiring error (terminal block destroyed by an electrical arc for example, or equipment connected in 380V when configured for a single-phase power supply).
- Electronic equipment that has been flooded, regardless of the origin of the water.
- You must return the entire item to us. If the impeller is broken, for example, the pump must be returned to us, not just the impeller.
- The warranty on our products applies only to use in accordance with normal usage, especially for products that are equipped with parts with a limited lifespan. For example, the blowers sold on tubs.fr are designed for normal domestic use, not for heavy-duty use.
Even if you think the warranty will not apply, please contact us if you have any problems with an item purchased from Tubs Parts.