Shipping and Returns

Shipping

We do everything to maintain a level of service that will meet your expectations. Our staff is observing all hygiene recommendations during the preparation of your parcels to ensure the safety of our employees as well as yours.

We make every effort to ship your order as quickly as possible once we receive confirmation of your payment. In normal times, if you place your order before 1 pm and we have got what you need in stock, we ship it same day. Orders from stock placed after 1 pm ship the following day. Orders after 1 pm on Friday are sent on Monday. However, although the deconfinement process has been underway since May 11th, delivery of your order may be delayed.

Please also note that we have anticipated our supplies as much as possible, but a few products are out of stock as the entire supply chain of our partners and suppliers has been turned upside down. We cannot predict the exact arrival time of some of these deliveries, but we are working to ensure that products will reach you as soon as possible.

Mainland France and Belgium

We offer home delivery by Colissimo and by Chronopost Chronopost). For an order of items weighting more than 30 kg, we can only offer Chronopost relay delivery.

Colissimo Chronopost
Pickup point Home delivery Pickup point Another address
Orders under € 50 € 6,95 € 4,95 € 5,95 € 11,95
Orders over € 50 Free Free € 4,95

Netherlands, Germany, Italy, Spain, Luxembourg, United Kingdom

We offer free shipping to these countries for all orders of € 50 or more. The shipping cost for orders under € 50 is € 4.95. We cannot delivery to parcel collection points at the moment.

Other European Union countries, Switzerland, Norway, Serbia, France DOM and TOM

Delivery costs are € 14.95, regardless of the amount of the order.

We are not able to send chemicals outside the European Union, and we cannot send heavy and/or fragile products (including pumps, for example) to overseas departments and territories such as Guadeloupe, La Réunion and the Canary Islands.

Returns

We hope that you will always be happy with your purchases from Tubs Parts, but things do go wrong occasionally. If you're unhappy with an item for any reason at all, please send it straight back to us, in good condition and in its original packaging and we'll refund your money. The time limit for refunds is six months (but please don't wait until the last minute!).

If we have sent you an item that is defective, or that you didn't order, then we will also refund all the postage costs (in both directions). If the item is too big to send by post then please email us and we'll arrange for a courier to pick it up.

The address for returned goods is:
Tubs Parts
77 rue Arsène Poncet
74190 Passy
France

Delivery problems?

The vast majority of our parcels are delivered exactly as planned, or even a little in advance. Unfortunately, delivery problems can sometimes occur, particularly during the Covid-19 epidemic, and we understand how inconvenient this can be.

The delivery services we use are very reliable most of the time, but the standard delivery service can sometimes shut down on busy travel days, such as Fridays in February and August, when heavy goods vehicles are banned on some routes. When this happens, standard deliveries may be delayed by one business day - so orders placed on Thursday afternoon may not leave until Monday in the worst case.

Some parcel deliveries require a signature, so the shipper may leave a note in your letterbox if you're not at home. If this happens to you, please go and pick up the parcel promptly, or they might return it to us. Please let us know if you don't receive your purchases within a week of us sending it, whatever the reason. If we don't hear from you, we'll assume that it has arrived safely.

If your shipment is 1 or 2 days late compared to the delivery time indicated, we advise you first to consult the online tracking provided by the transporter. We sent you this information by email when we shipped your order. Most often, you will find that the parcel is on its way and will soon be delivered. Also check the delivery address you have chosen. Waiting for your parcel at home when the delivery address is a pickup point or vice versa is not uncommon!

Beyond 2 days late, several explanations are possible (sorting error, parcel given to the wrong person, etc.) If the transporter cannot deliver your parcel directly to your home, they may sometimes leave it with a concierge or a neighbour.

If your order is actually indicated as delivered but you have not received it, please contact us as soon as possible. Our team will take care of the problem and will propose - after an investigation with the transporter - either a reshipment or a refund of the undelivered order.

In order to carry out this procedure, if the delivery company insists that they have delivered your order, we will need the following documents:

  • a photo or a scan of your identity document
  • a sworn statement of non-receipt of the package
  • a written commitment to refuse the package, in case the carrier finally delivers it to you

These documents should be sent to us as soon as possible so that we can take care of them quickly.