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Shipping Shipping
We make every effort to ship your order as quickly as possible once we receive confirmation of your payment.  If you place your order before 1 pm and we have got what you need in stock, we ship it same day.  Orders from stock placed after 1 pm ship the following day.  Orders after 1 pm on Friday are sent on Monday.

We offer two types of delivery in France: express delivery the next working day, or standard delivery in two working days. Delivery times to other EU countries can vary from 3 to 8 working days.

Standard delivery costs € 4,95, but is free for orders of € 50 or more.

We find that delivery services (both standard and express) are very reliable most of the time, but they can sometimes shut down on busy travel days, such as Fridays in February and August.  When this happens, everything is delayed by one business day - so orders placed on Thursday afternoon may not leave until Monday in the worst case.

Some parcel deliveries require a signature, so the shipper may leave a note in your letterbox if you're not at home.  If this happens to you, please go and pick up the parcel promptly, or they might return it to us.  Please let us know if you don't receive your purchases within a week of us sending it, whatever the reason.  If we don't hear from you, we'll assume that it has arrived safely.

We regret that we cannot ship to Switzerland or to the French DOM/TOM.

 
Returns
We hope that you will always be happy with your purchases from tubs.fr, but things do go wrong occasionally.  If you're unhappy with an item for any reason at all, please send it straight back to us, in good condition and in its original packaging and we'll refund your money.  The time limit for refunds is six months (but please don't wait until the last minute!).

If we have sent you an item that is defective, or that you didn't order, then we will also refund all the postage costs (in both directions).  If the item is too big to send by post then please email us and we'll arrange for a courier to pick it up.

The address for returned goods is:
tubs.fr
510 rue des Prés Moulin
74190 Passy
France
Tel: 04.82.53.36.89

 
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